Loading... Please wait...

Our Newsletter


Shipping & Payments

 

 

 

 

Payments
Our Merchant Services Provider is Pay Pal, considered one of the most-trusted processors for online payments in the industry.  We have worked with Pay Pal for years, and our transactions have always been safe, secure, fast and reliable.  And, their customer service is the best we've experienced, and this is important for both our company and our customers.

Pay Pal can process all major credit cards, including MasterCard, Visa, American Express, and Discover.  They also process Debit Card transactions, and they even accept e-checks,  if preferred.

 

 

   us-postal-service.gif   

Shipping Services
We have a superlative record with the U.S. Postal Service.   We know their system, and for years we've safely and sucessfully shipped thousands of packages, domestically and internationally, using Priority, First Class, Standard Post, and Media Mail shipping classes.


Delivery Confirmation
All domestic shipments include tracking; a link is provided the day your package ships.    And, all packages are hand-delivered to our local USPS office with postage printed by a USPS clerk.  We do this for 2 reasons:  1) packages are scanned at time of submission, for tracking purposes, and 2) hand-delivered packages receive expedited transit, leaving our local USPS office no later than 3:30 PM.


Handling Time
1 business day; any order placed by 12:00 P.M midnight is shipped the next business day!


Notification
We e-mail customers the morning their packages ship;  this way, customers always know when to expect their orders.


Domestic U.S. Customers
We use custom rate tables, based on the U.S.P.S. pricing models.  For combined shipments, total shipping is based on the combined weight of all items in your order.  This way, customers are not paying duplicate shipping costs.  If your exceed a certain maximum weight, you may receive a "Can Not Calculate Shipping" message.  If you experience this problem, e-mail us regarding the items in your order.  We can create a custom shipping specification, if required.  Unfortunately we're not set up for sending invoices, but we're working on it.


International Customers
We do not have an interntional shipping option, at this time, but we intend to provide one, soon.  In the meantime, a U.S. based shipping address is required for international customers to place orders.